ICMPC10:  Details & Troubleshooting

Table of Contents

This page provides detailed descriptions on the topics listed below.

Browser and Window Operations

Session Login/Logout

User Identification

Review Process

ICMPC10 Newsletter

Contacts

Troubleshooting

General Information

If any of the following items will not help solve your problem, please send mail to the system administrator: icmpc10-submit@slis.tsukuba.ac.jp. (see also Contacts above.)

Upon reporting your problems, please provide as detailed information as possible; as that will help to solve your problem quickly (we might ask back for such information anyway). Relevant information may include (but not restricted to):

  • What your action was (in what page the problem happen? At about what time? What was the exact sequence of input you made? etc.)
  • What was the system response? No response, or was some kind of error message shown? If the latter, including a copy of that message will be of great help.
  • The name/version of your browser (e.g. Firefox 2.0, Internet Explorer 7.0), Operating system (e.g. Windows XP, Vista, MacOS-X, linux), and machine.

System Access (login, email notices)
Q1 The email message telling me my password does not arrive. (ibid. for other cases of email notices)
A1 The time for email delivery may vary greatly due to various factors, including network topology (the route that the mail is delivered), network condition (how crowded the network is at that time), and so on.
Mail may arrive within seconds, may take a few minutes, or even more (but seldom more than an hour). Please be patient to wait for a few minutes or so.
If, however, the mail does not arrive after a considerable time, please contact the system administrator.
Q2 I can't login to my personal page.
A2 So far, there hasn't been any case that was determined to be due to system trouble (which means, when the system administrator attempts to login to that account, it succeeds).
Login may fail due to local factors -- i.e. the browser or operating system (OS) the user is using; and more particularly, to the parameter settings for security, privacy, and character code. Please understand that problems due to such local factors are difficult to identify and compensate for.
 
A practical cure is to change the browser (or machine) you are using (when available). This actually has been effective, and moreover, successful login in the other browser also seems to have enabled access from the original browser as well (I don't know why -- must be related to the security settings of the local browser/machine).
Some other checkpoints are as follows.
  • The login name and password entered in the login box is case-sensitive.
    Check the upper/lower case of your input (see above).
  • Be sure that there are no trailing blanks in your input.
    Some copy & paste operations may unknowingly put blanks at the end.
  • Be sure that your are not using non-ASCII characters.
As a last resort, the system administrator can temporarily cancel your password, so you can enter your account without being asked for login confirmation. Be warned that this makes your account extremely vulnerable to intrusion.
Q3 I cannot change my password.
A3 This incident has been reported, but the cause is not identified yet. It seems to be due to local settings, but investigation will continue.
Submissions
Q4 Will there be any difference in treatment between abstracts written using the Web form, and those that are uploaded as WORD/PDF files?
A4 No, there won't be any difference regards the form of the submission.
It is more important, though, that the abstracts conform with the format and guidelines given in the "Call for Papers".
Q5 The text I entered in the Web form is not accepted.
A6 If an error message referring to "non-ASCII characters" is shown, it means that you have (perhaps unknowingly) used non-ASCII characters in your text. This happens when you are on a machine using non-ASCII, native character codes (e.g. Hanzi, Hangul, Japanese, Cyrillic, Hebrew, but also certain Western languages as well).
The rough location of the character will be shown in the message, so change that character to ordinary ASCII code. Be especially careful for blank characters and punctuation marks (comma, period, quotation marks, etc.).
Q7 I have made a symposium proposal, but the entry for submitting position papers does not appear in my speakers' page.
(ibid. My submission is not shown on my co-authors' page.)
A7 Check if the email address of your speaker (co-author) is the same as that person's primary email address.
The system looks for matches with only the primary email address, and not the additional email addresses.